Terms of Service

1. Acceptance of Terms

By accessing and using the website refreshonline.co.za and our services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website and services provided by Refresh Online ("we," "our," or "us").

2. Description of Service

Refresh Online provides web development, eCommerce solutions, hosting services, digital marketing, branding, and UI/UX design services. Our services include but are not limited to:

• Website design and development
• eCommerce platform development
• Web hosting and security services
• Digital marketing and SEO
• Branding and graphic design
• UI/UX design and consultation

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Use our services only for lawful purposes
• Not interfere with or disrupt our services
• Respect intellectual property rights
• Comply with all applicable laws and regulations

4. Intellectual Property Rights

4.1 Our Rights

All content on this website, including but not limited to text, graphics, logos, images, software, and design, is the property of Refresh Online and is protected by copyright, trademark, and other intellectual property laws.

4.2 Your Rights

You retain ownership of content you submit to us. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display your content in connection with our services.

4.3 Project Deliverables

Upon full payment, you will own the final deliverables of your project. We retain the right to use your project in our portfolio and marketing materials unless otherwise agreed in writing.

5. Payment Terms

Payment terms for our services are as follows:

• Projects require a 50% deposit before work begins
• Remaining balance is due upon project completion
• All prices are in South African Rand (ZAR)
• Payment methods include bank transfer and online payments
• Late payments may incur additional fees

We reserve the right to suspend services for accounts with outstanding balances.

6. Project Terms and Conditions

6.1 Project Scope

Project scope and deliverables will be clearly defined in our project proposal and agreement. Any changes to the scope may result in additional costs and timeline adjustments.

6.2 Timeline and Deadlines

We will provide estimated timelines for project completion. Delays caused by client feedback or approval processes may extend the project timeline.

6.3 Revisions and Changes

We include a reasonable number of revisions in our project pricing. Additional revisions may incur additional costs.

7. Hosting and Maintenance Services

For hosting and maintenance services:

• We provide 99.9% uptime guarantee
• Regular backups are included in hosting packages
• Security updates and monitoring are provided
• Technical support is available during business hours
• Emergency support is available 24/7 for critical issues

8. Limitation of Liability

To the maximum extent permitted by law, Refresh Online shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Any damages resulting from the use of our services

Our total liability shall not exceed the amount paid by you for the specific service in question.

9. Indemnification

You agree to indemnify and hold harmless Refresh Online from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these terms
• Your violation of any third-party rights
• Any content you submit or transmit

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement appropriate security measures to protect your data and comply with applicable data protection laws.

11. Termination

Either party may terminate these Terms or any service agreement with written notice:

• For hosting services: 30 days written notice
• For ongoing projects: As specified in the project agreement
• For immediate termination: In case of material breach

Upon termination, you will be responsible for any outstanding payments and we will provide you with your project files and data.

12. Dispute Resolution

In the event of any dispute arising from these Terms or our services:

• We encourage direct communication to resolve issues
• If resolution cannot be reached, mediation may be required
• Legal proceedings may only be brought in South African courts

13. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified Terms.

We will notify you of any material changes via email or through our website.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of South Africa.

17. Contact Information

If you have questions about these Terms of Service, please contact us: